Support
SRT Flight Brief Support
For product support, bug reports or App Store review references, use the contact details below.
Contact
Email: support@srtfligbrief.com
Response target: within 2 business days for product issues.
Support is handled directly and focused on product issues, import problems and App Store review needs.
Include this information
- Device model
- iOS version
- App version
- A short description of the issue
- The SRT file involved, if relevant
File troubleshooting
You do not need to send flight files unless the issue specifically depends on a broken or unusual .SRT input.
When reporting an import problem, include the device model, app version and a short description of what happened.
Common questions
The app shows no flights.
Make sure the imported DJI .SRT file contains telemetry blocks that the app can parse.
Can the app control the drone?
No. The app only analyzes imported .SRT files.